Woodlands Truganina

Dear Prathyusha, Thank you for taking the time to share your feedback. We sincerely apologise for any frustration or inconvenience you've experienced with your Child Care Subsidy (CCS) payment. We understand the importance of accurate attendance records for Centrelink processing. As mentioned in our communication email during the end of enrolment process, it's crucial to attend the last day of care to ensure the correct attendance record is forwarded to Centrelink for CCS payment. Unfortunately, if the last day of care is missed, Centrelink will use the last attended day as the basis for payment, leading to a cessation of CCS from that point onward. This practice aligns with government welfare guidelines, as CCS is intended to support families actively utilising childcare services. We recognise the challenges this may pose and empathise with your situation. However, it's important to note that this process is beyond our control, and we recommend reaching out to Centrelink directly to discuss and explore potential solutions. They may be able to provide further insights and options to address your specific circumstances. Once again, we apologise for any inconvenience and appreciate your understanding in this matter. If you have any further questions or need assistance navigating this issue, please don't hesitate to contact us. Warm regards, Woodlands Truganina