Woodlands Sunbury

The past year all we have had is problems with woodlands Sunbury. Firstly They have given my child a food allergen when brought up on numerous occasions it was downplayed, brushed aside and poor excuses each time. My son has spent days sitting isolated in a corner (this was communicated to me by the room leader only after I requested a meeting 6 weeks post the first incident. I requested this meeting as my son started to become very anxious and having panic attacks prior to and at drop off) when we would pick him up at the end of the day we were told he has has a good day and no problems. The acting centre manager at the time told us many lies during a notification of a severe complaint. The acting centre manager is still in leadership when she should have been stepped down. They have been negligent quite a few times. We had enough and removed our children due to safety reasons, they still made us give notice (even when it was a negligent reason) then after the notice period took money out of my account again. The staff turnover is honestly appalling, never know who is looking after your child. And staff turnover says a lot about the centre. The centre constantly smells of urine and faeces so their hygiene standards are appalling. After speaking to others in the community I have heard so many other horror stories about Woodlands! Seriously disgraceful they can still be open with how they do business. If you want an environment that nurtures your child I would be looking elsewhere. They do not pride themselves on any standards, they do not have your children wellbeing at heart and safety is not a priority.

I am absolutely appalled by the lack of professionalism and care shown at Woodlands Sunbury. This centre has repeatedly demonstrated a shocking level of neglect and mismanagement. Children with known food intolerances have been given food they should not have been eating — despite this being clearly communicated multiple times. The health and wellbeing of the children are not being prioritised, and this is simply unacceptable. There have been alarming incidents where children were handled roughly, and when these concerns were raised, they were either downplayed or completely dismissed. The communication with parents is virtually non-existent — unless we chase them up, we are left completely in the dark. Staff turnover is out of control. Educators come and go constantly, and as parents, we have no idea who is looking after our children from one day to the next. Emily, the acting manager, is completely unprofessional using emojis in emails about serious matters. She treats serious issues as if they are jokes and fails to take accountability or provide reassurance to concerned parents. That’s if she even responds to these matters. Her dismissive attitude only adds to the growing lack of trust we have in the centre’s leadership. I do not recommend this centre to any parent who values safety, consistency, and proper communication. This has been an incredibly disappointing and distressing experience.

Genuinely caring staff, well managed and run centre with a family feel and community focus. Look no further for top care for your kids. We have been part of the Woodlands Community for over 4 years and love the way the educators treat our kids like their own.

Woodlands Sunbury has been truly incredible with my children. The team is always so warm, welcoming, and supportive, consistently going above and beyond to be there for them.