Woodlands Childcare and Education Tarneit

My daughter had been attending this childcare since she was 10 months old and very settled. However, around 22 months of age, her behavior suddenly changed. She began refusing to go, and for the past four weeks, she was usually crying at drop off and pick up. As a parent, it’s heartbreaking to see your child in distress and even more concerning when there seems to be little to no emotional support offered to them. I never saw educators cuddling or soothing her every time I saw her crying. Instead, I was repeatedly told that she wanted “one-on-one attention.” I understand that each educator has a ratio to manage, but that doesn’t mean a crying child should be left unattended and unsupported. Over 4 weeks, there was no improvement in her behavior, nor did I see any real effort from staff to help her feel safe or settled again. All I heard is that she wants One on one whixh we cant do and it means she will be left crying Even more worrying, on multiple occasions I witnessed other children crying and not being approached or comforted either. I never seen any CCTV footage to understand what might have contributed to my daughter’s sudden shift in behavior. This has been a deeply disappointing experience. If you are considering this childcare, I strongly recommend you observe closely and check how children are being treated, especially when they are upset. Every child deserves to feel safe, secure, and cared for.