Wetherill Park Pre-school

Unfortunately I’m not someone who usually leaves reviews but my experience here was so upsetting that I feel I need to warn others. Firstly I want to say that the majority of the staff were absolutely lovely and wonderful. This review is purely about one staff member, as my overall experience was unfortunately impacted by her behaviour. I have since moved my child to another preschool in the area. The main issue was with Nicolina, who I interacted with directly. Up until my interactions with her I had a very positive view of this preschool. However after speaking with her, that completely changed. I’m not sure if she was having a bad day or if this is her usual manner, but her attitude and the way she spoke to me was not acceptable. Another mum had previously mentioned comments Nicolina had made about me, so I approached her calmly and respectfully to clear things up. I am not a confrontational person at all, and I went into the conversation with nothing but respect and understanding. She immediately became defensive, her tone of voice changed, and the situation escalated unnecessarily. I felt completely blindsided. I even tried to find another staff member to assist, but no one else was around. After this I left without hesitation. I did consider making a formal complaint with the manager at the time, but I didn’t want to make a big deal or be “that person,” so I chose to leave quietly without causing a fuss. Looking back now I do wish I had taken it further within the centre. In all my years, I never expected to feel spoken to or treated that way by a preschool teacher, especially when I had approached the situation kindly and respectfully. This happened months ago now, and it still honestly shocks me. We have since moved preschools and are much happier. I’m still in contact with a few mums who attend here, and some have expressed similar concerns about her attitude. Even some of the children have mentioned that they find her “mean,” which is really concerning. Again it’s such a shame because the rest of the staff were amazing and I genuinely liked the centre. It really does show how one person can make such a big impact. I don’t like leaving negative reviews, but I also don’t think this kind of behaviour should be ignored or excused. Christine