The Pines Academy Early Learning Centre

I wish I could give 0 star. My child was physically abused by one of the educators in the baby room last month. He had been attending the day care for 9 months with no issue until the staff shuffle early this year when we made a minor complain about the new educator. The bruises mark on my child back were not as a result of accident but it was deliberately done with a force. You will see other people or the staff will give good review here. Yes, I know it from the name. They may be writing a true review but just exercise your wisdom and listen to your child. And don't ever make a complain about an educator. You just never know what they are going to do to your child especially baby & toddler who can't speak or communicate yet. Our case is currently being investigated by Dept of Education. Hopefully the offender will be suspended. Find a day care with history of good reviews with older dates and not just recent. This centre has been operating since 2006 but only a handful of review with recent date. Don't make the same mistake like us. Find a centre with a review either via google review or facebook or ask your neighbors and friends. I have no gain by writing this review apart from preventing babies/toddlers being abused. I had to take a week off after the incident to care for my child while rushing to find a new day care. We were happy with the day care for 9 months but not now. The management team is pretty much protecting their staff. Fair enough. They know each other for years and only knew us for 9 months. Of course they denied the educator did this. Anyway, please be very careful if you decide to leave your child with them. If you ever make a complain, then make sure you always take photo of your child's body before dropping and check your child's body before leaving the centre after pick-up.