The Grove Academy - Wollongong

My oldest daughter has been with TGA Wollongong since they opened and we are very happy with the care provided; If we have any concerns, the staff are very approachable and accommodating in coming to a solution that benefits us all. They are great at communicating with us parents and great at problem solving to make our kids day better. I've just had my second baby start too and TGA Wollongong have been amazing in the lead up to him starting. He is loving it and appears to be cared for very well by the staff! They provide photos of both my children throughout the day and they both appear to have a blast! I was quite anxious about my baby in the beginning as he had only ever napped on me during the day, but they've been amazing and will hold him for naps if he does not transfer to cot! I know that sometimes children go through stages of separation anxiety/teething/poor sleep/emotional development ect, and the staff have really shown me they care about my kids during all this; they will provide extra TLC when needed and are being honest if the kids haven't had the best of days. Excellent communication between staff and parents. Amazing activities for the kids to participate in. Approachable and friendly staff through the facility! 10/10, would highly recommend!!

Kids are left screaming and crying for their parents daily in the outdoor, courtyard area which can last up to an hour or more. I'm not sure what the purpose of this tactic is as some children are clearly hysterical and it doesn't seem like leaving a group of crying babies in an outdoor area does anything to calm them down. It also creates so much noise due to the echo between buildings and disrupts the residents of the surrounding apartment blocks. Residents are woken up daily to kids crying from 7am onwards - sometimes earlier.