The Grove Academy - Denham Court

Our family had a serious incident here involving a severe allergy reaction. Despite the centre being fully briefed and provided with all the medical documentation and medication, our child was given a food they are allergic to during a late pickup session (“family grouping”). Staff were unaware of the allergy, and we had to step in and manage the emergency ourselves, including using an EpiPen and calling an ambulance. This wasn’t the only red flag. We also witnessed a young child being accidentally left alone outside in the yard for several minutes during pickup, with staff unaware until a parent let them back in. This incident, combined with the allergy emergency, convinced us to withdraw our kids immediately. The centre took responsibility and said they are reviewing their protocols and staff training, and they did waive exit fees. But incidents like this shouldn’t happen. If your child has allergies or you expect basic supervision, ask very direct questions about their processes and how staff are trained. Hopefully things improve, but parents should be aware and make sure they’re confident in the centre’s safety before enrolling.

My children started the day the doors opened and we couldn’t be happier! The centre itself is so beautiful and the educators have become a second family to my children & us. Shaima the director is so warm and welcoming & the rest of the staff including the chef, are so wonderful & happy and you can tell they truly care about our kids. There’s always laughing & jokes in the halls between parents & staff. The facilities are always clean & any queries are answered promptly & concerns taken seriously. I am so thankful for TGA & I recommend to anyone who’ll listen