Simba Education Macquarie Park

This centre was great few years ago under Kids club. After 2 directors left, the service has been so poor and getting even worse and worse ever since changed management to Simba. You have new receptionist, manager and director who don’t know and not sure what they are doing. Over promised, so slow with the turn around time, system error. it’s hopeless and so sad to witness all of these.

I do not recommend this day care centre. My son sustained bruising on his forehead whilst in their care, and I was advised of two different versions of how he sustained the bruise, and after demanding an investigation I was advised that my child fell off the high chair when the educator turned around to put another child in a high chair. This high chair incident was conveniently left out of the incident report that I was asked to review and sign. The gross negligence and dishonesty is incredibly upsetting and alarming. Following a visit to ED I was advised that the bruising on my son's head was likely sustained falling from height. I understand that injuries happen and educators work hard juggling a number of kids at once, but this is not an excuse to be dishonest. As a parent you should be made aware of any incident/s that may likely cause an injury, so appropriate first aid or injury management can be carried out. Irrespective of how minor or major a head injury may seem at a superficial level, any or all incidents that may have likely caused it should be communicated honestly. Children, particularly young babies have had lifelong consequences due to head injuries, and in worse case scenario death. I regret putting my son in their care.

Waiting in traffic at 530pm today for 4 minutes and I watched all the kids on the outdoors, upstairs area throwing many, MANY items over the edge and out of the centre (into trees, roadside, etc). Where were the educators?