Sanctuary Early Learning Adventure - Maudsland

We were looking for a local child care centre for our daughter and approached Sanctuary. My first impressions were largely quite positive. The then Director, Brit was very thorough with her walk through of the centre and their offerings. We had a couple of stay and plays, the first we spent some time with Steph and we could tell she was very passionate. The second visit in November was quite the opposite and red flags appeared. We learnt that Steph had moved onto another role and wouldn’t be in the room, so we took steps to try and engage with the broader team. The staff were not as engaging, and when I asked what a normal day looks like their response was that they’d put my child in a bouncer in the corner given how little she is (and that would be her day) - I said that based on my observations there were children throwing toys at one another and hitting one another (staff weren’t responsive), and asked who would be watching that my child would be out of harms way given she’s quite young and the other children seem quite older and rough with supervision minimal. The respond we received was that “we do our best but we can’t guarantee supervision because we can’t have our eyes on every child”. The next red flag was a child standing on a seat quite unbalanced - had they have fallen back would have been quite injured. The staff member who was within a metre away took 5 minutes before they even took action to support the child down. The rugs and furniture were very dirty and stained - despite reassurances in our first visit they are all cleaned regularly. There were some quite sick children. One child was left unsupervised crawling from the room to outside on concrete with no coverings on their arms or legs - it concerned me that that poor little child would have had grazes and sores from the concrete - staff just walked around and did nothing to ensure the safety and wellbeing of this child. The toys were in shambles missing pieces, and books absolutely destroyed with pages missing. Overall not a great experience and I’d highly recommend to look around at other options in the area.