Sanctuary Early Learning Adventure - Maudsland

Thank you for sharing your feedback. Given the serious allegations made in your review, we feel it is important to clarify the circumstances of your family's experience with Sanctuary Early Learning Adventure.<br> <br>Firstly, your child was never enrolled at our service.<br> <br>During your initial visit, you expressed a desire to enrol your child immediately. Our team explained that enrolment could not be completed on the spot, as we have important processes and requirements in place to ensure children are safely and appropriately welcomed into our care. Rather than turn your family away, our team invited you to return the following day for a Stay & Play session, providing an opportunity for your child to experience our environment and for you to become more familiar with our Educators.<br> <br>During this session, our team clearly explained that, as your child was not enrolled, you were required to remain on the premises. Despite acknowledging this requirement, you subsequently left the service. Our team contacted you and requested your return, in accordance with our safety and supervision procedures.<br> <br>We were disappointed that this interaction was followed by disrespectful and inappropriate language directed towards members of our leadership team. Our Educators deserve the same respect and consideration that we extend to every family who walks through our doors.<br> <br>Your review also makes claims about repeated distress when attending, injuries and a lack of incident documentation. Given that your child was never enrolled or attending our service in an ongoing capacity, these statements are inconsistent with our documented records.<br> <br>We take our responsibility for children's safety and wellbeing incredibly seriously. We will always prioritise the safety of children, uphold our policies and procedures, and stand behind our team when they act in accordance with these responsibilities.<br> <br>We welcome genuine feedback, but we also believe it is important that public reviews accurately reflect the experiences and circumstances they describe.