Rise & Shine Kindergarten - Kogarah

I am a parent at Rise & Shine Kindergarten and wish to remain anonymous. Unfortunately, my experience in centre has been very disappointing due to ongoing issues with communication, transparency, and record accuracy. There were multiple instances where information recorded on the app did not match what actually occurred and now with paper formats as they are not live updates they can make up anything. A facial injury was reported several hours after it happened, which was very concerning and the incident form was not even completed correctly, also experienced dismissive and confrontational communication from staff members and management (including the head office) when raising reasonable questions, which has made us feel uncomfortable to take my child here. It’s more of a stay here and deal with it and they will not be making any changes or you are free to leave. There were additional concerns around inconsistent care routines, belongings frequently not being packed properly, and a lack of collaborative communication regarding our child’s development. There is a lot of favouritism with the children and do not want to deal with children who need emotional support. There is so much arrogance with the staff members here as well and do not own up to their mistakes or even ignore any instructions you provide for the child. Anyone wanting to enrol their child here, I would recommend to avoid at all costs! The overall experience in the room did not reflect the level of professionalism, transparency, and respect that parents should expect. I hope management takes this feedback seriously and works toward improving communication and accountability for families.