Penguin Childcare Caroline Springs

We were on a wait list for penguin for over a year and having had both my daughters in care at Penguin for the last 5 years, I understand why there is a long wait list for this centre. The staff at Penguin Caroline Springs are kind, caring, compassionate and really do care about the children's development, their needs and their well being. The educators go out of their way to build a sense of community and really support a great environment for the children to learn and develop various skills. They helped build my daughters' confidence, resilience, discipline and love for learning - which went a long way to prepare my oldest daughter for school! We are very grateful for the work they did. In addition, the management staff are nothing short of phenomenal. Most recently we have been dealing with Emma and Julie who are both great at what they do and attend to parents' needs/requests efficiently and effectively. Julie has shown exemplary customer service by being very responsive to calls/emails and face-to-face enquiries. She is very understanding and always goes the extra mile to explain things clearly and follow up on anything she says she will do. She is always willing to drop what she is doing to have a chat at pick-up/drop-off and has a warm and friendly mannerism. Thank you Penguin Caroline Springs for all that you do :)