Papa Bear Child Care Centre

Moving our son to a new daycare was the best decision we could have made. Our experience with the management at Papa Bear showed a profound lack of empathy, support, and professional boundaries.<br><br>While attending the center, our toddler went through a biting phase. We took this very seriously, actively working on strategies at home and consulting external professionals (including going through an OT assessment).<br><br>We were told multiple times by his room educators that this was age-appropriate behavior. However, management lacked transparency; we were only informed that a specific child was being targeted after the matter had escalated to leadership.<br><br>Instead of partnering with us, management escalated our stress during an already vulnerable time for our family. Specifically, two days before I was scheduled for a C-section in a high-risk pregnancy to welcome our second child, management sent stressful emails regarding our son's behavior, showing zero compassion for our family's circumstances. Despite the fact that we were physically at the center for daily drop-offs and pick-ups, management preferred to communicate via email rather than having a conversation or calling us.<br><br>Most concerningly, during a meeting to discuss these behavioral challenges, the Center Director explicitly told us that when her children bit, she bit them back to ensure it was not going to repeat the behavior. Hearing this from the leader of a childcare facility was incredibly alarming and made it clear that Papa Bear lacked the professional framework to handle toddler development safely and constructively.<br><br>The contrast since leaving has been night and day. Our son has been at his new daycare for two months now and is thriving. In a supportive, collaborative environment, he has not had a single biting incident and has adjusted beautifully.<br><br>While some of the room educators were kind and supportive, the leadership and management style at Papa Bear is unsupportive, opaque, and unprofessional. If you want a center that genuinely partners with families and employs safe, modern approaches to childhood development, I strongly recommend looking elsewhere.