Paisley Park Early Learning Centre Newtown

Unfortunately, our experience with Paisley Park Newtown was deeply disappointing. I want to preface by saying they did eventually waiver the 3 month minimum enrolment period, however the process and communication was concerning and exhausting. Despite repeated follow-ups, I received no direct response for over two weeks when trying to clarify withdrawal terms — which were conflicting across their parent handbook, website, and I was never provided a copy of the signed contract. Instead of offering support, the centre focused on gathering information for an "investigation," with little compassion or meaningful action. We raised several serious concerns which led to our decision to withdraw, including an incident where my son was left in a soiled nappy the entire day. While initially acknowledged as a serious incident, this was later downplayed and inaccurately reported in a delayed incident report. Advertising of the curriculum is misleading. The centre claims to offer a state-aligned 3-year-old kinder curriculum, but this is not the case. The program is not accredited nor delivered by a qualified kinder teacher, and the classroom environment lacked age-appropriate, nurturing, and progressive approaches. Despite promises of a supportive settling-in process, no strategies were offered, and no check-ins occurred, despite many attempts from us. Our children struggled to bond with a safe adult, and their distress worsened over time. The environment did not reflect the values promised. We observed ongoing rigid, cold educator approaches and negative language directed at children. Our typically independent and happy children became emotionally dysregulated and withdrawn, clearly lacking a sense of safety or belonging. There were constantly upset and deregulated children. This entire experience was heartbreaking and emotionally exhausting for our family. I'm sure the centre will reply with 'we value our relationship with families', but sadly this was not our experience. I share this only to help other families make informed decisions. Our children are now happily settled in a new centre where they were supported through a smooth transition — and are now thriving emotionally, socially, and developmentally. The contrast has been profound. A final note: several of the glowing reviews here appear to be written by current staff members.

We couldn’t be happier with Paisley Park Early Learning Centre in Newtown! From the very beginning, Adriana, the Centre Director, has been absolutely amazing. She has been so supportive, promptly addressing any concerns we’ve had and ensuring my son is always receiving the best care. Her guidance from day one gave us confidence that we were making the right choice for our son’s early learning journey. In the Earhart room, Joel, Ruwaida, and Shaheen were outstanding in helping my son settle in and feel at home. Their warmth, attentiveness, and dedication made such a positive impact on him. Now that he has transitioned to the Edison room, Navneet and Rebecca have been equally incredible, providing a nurturing and engaging environment for him to thrive in. I also love the detailed updates they share about his day – it’s so reassuring and thoughtful. The staff here are exceptional, and the centre provides such a welcoming and stimulating environment. I can’t thank Adriana and the entire team enough for their care and dedication. Highly recommend Paisley Park Newtown to any parent looking for an outstanding early learning experience!