Pachamama Early Education and Childcare

Would give 0 stars if I could. My son loved daycare until he started going here. It actually put him off wanting to go to school. Staff to child ratio isn’t good when you consider how many children they have in a room. The play equipment isn’t good for the younger children and my son had multiple accidents where they didn’t even notice what happened. One was a fall from a high slide pole which I had mentioned to them that he was not able to do on his own. He had fallen from the top smacked his head on the ground and had a large lump. They only called me to tell me something happened and he’d scraped his hand and was crying. When I picked him up and asked him he stated what happened and staff denied it but he had a massive lump and was later diagnosed with a concussion. They also make no concessions for neurodivergent children shaming them when they won’t sit for intentional learning or don’t want to do an activity. My son had a chronic health condition when he was there, the centre was given a letter from his doctor stating his condition and that he may have absences for appointments, surgery or illness being managed at home that didn’t require a gp appointment every time. Instead of putting these as explained absences so these would fall under the extra daycare subsidy I had due to being in a high risk pregnancy needing to go to King Edward every second day and experiencing DV from my ex-husband the centre put all absences as unexplained and I was sent a huge bill. No response from the centre to this day, all contact ignored. The staff are worn out and tired and I honestly feel they lack empathy and only care about putting on a good front and making money. Many others I have spoken to with neuro divergent children had similar experiences and were made to feel uncomfortable about speaking up.