Only About Children Mernda

If you care about your child do not choose this childcare. They are a money hungry organisation, treated my 7 month old baby horribly to the point she would come home scared and crying all the time. She was a happy and friendly baby before she started here. Her behaviour started to change she would always be alert and startled over little things and mostly scared even at home. The seedlings room educator Georgia has been unreliable and has no empathy towards children. She would never post about my baby on their apps and will never provide an update unless I called to check in. Upon asking they said “we do not post crying babies as it does not look nice to other parents”. She also said if you want your child to be held all the time then ask management to provide an educator who will just take care of your child. She was extremely rude and I wonder what she did to my baby to make her so scared. I had complained to the director Hayley who in return did zero to even give us an explanation and I pulled her out of that childcare. They also overcharged us and it took me 4 months to rectify it, their billing team has been horrible and never responds to emails or calls. I have reported these guys to the childcare association in Victoria, my child is now very happy and it’s almost instantaneous that her behaviour changed when she started a different childcare, it validated my concerns even more that something wrong has happened.