Nino Early Learning Adventures Ashburton

Extremely disappointing experience at Nino Early Learning Adventures – Ashburton. The attitude and treatment of families before vs after enrolment is night and day. Prior to enrolment, Emily was very persuasive and painted a picture of a highly communicative, caring centre. That promise was not delivered. Communication and administration are shockingly poor. Updates are inconsistent, follow-ups are non-existent, and internal staff don’t even seem to communicate with each other. Today was the final straw. When I attended the centre to finalise the withdrawal of my daughter, before her withdrawal had even been confirmed, I was locked out of the centre because my passcode had been cancelled — while my child was technically still enrolled. When I questioned Janine (Centre Manager) about this extremely inappropriate action, her response was dismissive and sarcastic. She actually said, “How do you know I cancelled it?” SUPER RUDE!!!!! The answer was obvious — because I couldn’t get in. The tone was condescending and completely unprofessional. Janine repeatedly gaslights parents when issues are raised, changes explanations when challenged, and avoids taking responsibility when the centre is clearly at fault. This behaviour is unacceptable in early childhood education. To make matters worse, I was never provided with or asked to sign a consent form allowing photographs of my child. Despite this, photos were taken and sent. This is a serious breach of trust and basic process. This centre is disorganised, poorly managed, and misleading in how it markets itself. What is guaranteed and promised during enrolment is not what families actually receive. If you value transparency, professionalism, and respectful treatment — think very carefully before enrolling your child here.