Nido Early School Wilson

Our son was enrolled while the centre was relatively 'young' and though there were some hiccups, the staff is willing to work together with us to provide the best care for our son. The leadership team is slowly but surely stabilizing with more experienced and core staff members joining/ stepping up which is promising. I hope our son can continue to enjoy his time here and make meaningful memories with the educators and other children.

Not a good experience unfortunately. It was my sons first time away from me and he would experiencing separation anxiety during drop off time. It was quite difficult to drop him off because he would cry and cling to me. Just for reference, my two older children who attended a different daycare centre also had the same separation anxiety and the staff would respond by coming to hold/distract/comfort them in some way so I could leave confidently knowing they were being cared for. They ended up adjusting well and had good experiences. I expected the same from Nido for my third child, but was surprised to find that when he would get upset during drop off the staff just seemed to ignore the situation and offer no assistance..it would take me 30+ minutes to be able to comfort him myself and leave. Anyway things got better as he got used to the centre and started to make friends, so I didn't think too much of it. That was until one day when I went to pick him up and found him sitting by himself clearly upset and distressed. I have no idea how long or why he has been sitting there on his own crying for and the staff could offer no explanation either. No problems again, I justified as maybe him being tired or as a one off. The next few times I went to drop him off his separation anxiety had increased a thousand fold. He would get extremely upset and beg me not to go and wrap himself around my leg etc. I would hang around for a long time trying to comfort him or leave but found it impossible to do with no intervention from staff who completely turned a blind eye. This resulted in me eventually giving up and just bringing him home with me again, as even if I got to the point of being able to physically leave without him, I was not at all confident that anyone would actually step in and care for him emotionally. This continued on for the next several weeks leaving both my son and myself emotionally exhausted, all the while continuing to be charged for the service. There were times I would ask the staff to help in my desperation, and the various responses were "does he have a comforter you could bring next time?" "mm I'm not too sure what to do", "how long has he been coming he for?"or they would occasionally briefly try to distract him with something then give up when it didn't work in the first few minutes. Out of frustration I spoke to the manager at the front desk and explained the issue. She was lovely and apologetic and explained that maybe the staff were just not trained or not competent in dealing with children who experience separation anxiety... Surely this would be a basic prerequisite for staff in a child care centre.. particularly a centre charging $130+ a day?? Having said all this most of the staff were nice and friendly (minus one carer who would yell brazenly at the kids across the room in Chinese - drop off was significantly more anxiety inducing on the day she was in). I would say the staff were not negligent so much as they were incompetent in dealing with anything outside status quo. Please note I am also referring specifically to the kindy room and cannot speak for the staff in the other rooms. If your child has no issues being left and is fairly low maintenance then go for it, you will likely have no issues, but otherwise I would suggest look elsewhere.

Although we had high hopes for Nido Wilson, our experience with the daycare led us to withdraw our one-year-old daughter after just five months. Initially, we chose Nido Wilson with confidence, considering the positive reviews other Nido branches had received. Unfortunately, within this relatively short period, we encountered multiple unpleasant incidents, including: 1. Our daughter coming home with a 39-degree fever without any prior notification or call from the staff. 2. Several instances of our daughter having soiled and dried-up nappies, resulting in severe nappy rashes. 3. A concerning incident where an educator informed us at pick-up that our daughter did not receive her bottle of milk because the educator accidentally overheated it. The educator mentioned that the milk burned her skin during a temperature test. We found it worrisome that the milk was heated to a point where it caused harm, and it made us question what would have happened if the temperature had not been tested. Additionally, the decision to withhold the milk because our daughter did not ask for it seemed unreasonable, as it is unrealistic to expect a 17-month-old toddler to express explicit verbal requests. We believe it would have been more appropriate for the educator to warm up another batch of milk and offer it to our daughter. Furthermore, we found it unprofessional that the educator used her skin to test the milk's temperature instead of using a liquid thermometer, as our daughter's current daycare does. On a positive note, we had a fantastic experience with our daughter's room leader, Juanita. She provided reassurance, support, and displayed compassion during the challenging experiences we faced as first-time parents sending our child to daycare. However, we also encountered an educator who gossiped about children's behavior to other parents, as well as an educator who frequently yelled at her own child, who also attended the same school, in front of other children. We noticed a high turnover of educators in the baby room, which was distressing for our daughter as she had to continually adapt to new faces. In terms of communication, we found the uploading of updates on the Storypark app to be inconsistent. Some days we would receive updates, while other days we would not, leaving us unaware of the activities and learning that took place throughout the day. The feedback we received from different educators upon pick-up often lacked elaboration, with generic statements like "she had a great day" without providing further details on our daughter's development. We were particularly unimpressed with the management team at Nido Wilson. Within five months, we encountered three different "permanent" admins and at least two temporary admins. Despite being informed by a temporary admin that our daughter would transition to the nursery for younger toddlers in mid-October, the transition did not occur until late-December, even though younger peers had already transitioned. When we raised the issue with the current admin, she shifted the responsibility to another co-worker. This lack of accountability was highly frustrating and disappointing. I hope that sharing our experience through this review will help you make an informed decision when choosing a daycare for your child. We are happy to report that our daughter is now thriving and content in another centre.