Nido Early School Secret Harbour

This service is deeply disappointing. If you want a centre that genuinely puts children first, I would strongly suggest looking elsewhere. There have been ongoing health and safety concerns for both children and staff, particularly around a non-functional air conditioning system during extreme heatwaves. This issue has existed for months. Although we were told a contractor attended, the problem was not resolved until months later, exposing children and educators to serious safety risks. My child was left unsupervised in late December in a bathroom however, to my knowledge the quality leader at the time is responsible for over seeing the centre with there being no director. Nido had failed to inform me that a supervision breach happened involving my child at the end of December 2025. What is even more concerning is the conduct of the so-called “Quality Leader”. I personally upon my arrivals picking up my child overheard her making rude and dismissive comments about educators when they were not present, calling them “dramatic” and saying they needed to “suck it up they are being princesses” despite the unsafe heat conditions in particular in January due to the safety and severity I did not continue care for my child. I have also witnessed her speaking disrespectfully to the Admin lady, making discriminatory remarks about people’s appearances, and yelling at staff members while making derogatory comments about colleagues in front of others in the front reception which is concerning in such a public space. The staff turnover at this service has always been extremely high, which speaks volumes about the culture and lack of positive direction. A quality leader should motivate, inspire, and lead by example none of which I observed here as a parent. Children deserve the very best care in a safe, respectful environment. Sadly, this service falls far short. Keep searching.