Nido Early School Maylands

It is a shame that this is the only daycare in Maylands. When centre was opened I really enjoyed it, educators had smiles on their faces, management was responsive and caring. 2 years forward, every good educator that made a good connection with the kids, or was extra caring and loving left. Every concern I had was well received by management, but they made promises that were never fulfilled. I feel like management is putting unnecessary extra work on educators and just want the max anount of kids in the room, rather than having less kids and good quality connection and attachment.

EDIT: Rating 1 instead of 2 as I originally did and would absolutely rate 0 if it gave me the option to do so. I am editing this for quite obvious reasons. Since posting this review I have had Brooke email me because of my concerns. However Brooke completely dismissed my concerns and we were met with excuses such as "We thought we connected because you and your mother work in the childcare field." And? That isn't a reason to feel like you connect with someone because of our line of work. That has nothing to do with sending my child to daycare. I was also told my mother and I were happy with the answers given when seeing the centre? We said no such thing it was an awkward exchange where hardly anything was said while we tried to communicate with the woman who conducted the tour. So not only is Nido not a place to send your children they're also liars who try and cover themselves without addressing concerns. I really hope Nido does better because I definitely will not be sending my child here. I came for a tour for my child on 12/09/2024, Thursday at 2:30pm and my experience was lackluster to say the least. The director seemed like she didn't want to be there and was short with explaining things to us, we weren't allowed in the room as she didn't want to upset children with unfamiliar faces which I do understand however as an expectant parent I did expect to be shown the room as I wanted to see where my child would be cared for and be sleeping during their stay in the educators care. Because of this I've decided to go elsewhere as I'm not comfortable sending my child somewhere I'm not able to get the full experience of viewing. Hopefully another parent has a better experience.

We have been sending our son to Nido’s Maylands for just over a year and do not regret moving him from his previous daycare. The educators there are exceptional and our son has formed a bond with few of them. We are also exceptionally pleased with Deki who has gone above and beyond her duty at times. Our child a has also reached the point now where he looks forward to going to daycare and we hope this continues. Thank you to the Nido’s Maylands Toddler 4 team.

I decided to move my 4-year-old daughter, who is sociable and confident and who has (happily) attended daycare since she was 6 months old, to Nido Maylands about 6 weeks ago. I was attracted by the nice facilities, close to home and offered casual care for the school holidays. I regretted my decision almost right away. The first afternoon I collected my daughter, there were a handful of kids left, who were watching an ipad an educator was holding. It looked like the educator was asleep. There was no interaction with the children. My usually active daughter was lying on her back. Alarm bells rang. I tried to persevere. On about our third day, we arrived at 7.45am and were told the kindy room teacher didn't start until 9am (I had known this but expected a morning plan to be in place for children my daughter's age). I was hurriedly told in the hallway to "take her to Toddlers." The room was chaos, with young children screaming and educators seeming panicked, like there was no co-ordination, plans or activities to distract the children. I stood inside the room for a good 5 minutes hoping to be directed where to go or what to do. Nobody acknowledged us. When my look grew more stern (I was getting late for work), one educator said - "She can just stay here. What's her name?" I was appalled at the impersonal nature. No one was available to interact with or reassure her. I didn't feel secure leaving my daughter there. She was grasping my hand saying, "Mummy, I want to stay with you." I decided to withdraw her. When I emailed the person in charge with a simple, "I've decided to withdraw my daughter" - I received a response saying, "Sorry to hear that. You will need to give two weeks notice." That was it. No request for the reason or any feedback. Clearly, these people are interested in money only and have no interest in individual children. Someone leaves after 4 days and you don't even ask why? I sent my daughter once more and she was crying by afternoon for me to return. I had just started a new job and was forced to miss two days because my daughter started saying she was unwell. She went today for her last day (which we as parents are forced to for CCS purposes). To try to make it positive for her, I sent sweets to hand out at the end of the day and a card for the kindy room educator (I liked the kindy educator, she seemed warm and competent). Tonight my girl has not been able to sleep for 2 hours past bedtime. When I finally got her to open up about what she was worried about, it transpired that she had found a lip-smacker in her locker and put it in her pocket. I saw it when I dropped her off and assumed it was hers. Turns out she initially thought it was a gift for her. From what I gather she was made to feel bad in front of everyone when, when it was identified as someone else's and missing, she went and got it from her jacket pocket. An educator apparently scolded her in front of the other kids. They teased her. Earlier or later, it's not clear, she told educators she was feeling unwell and they told her they had called and messaged her mummy but that I wasn't answering, which is untrue. I received no calls or messages to alert me that my child was distressed. So as well as feeling ashamed about the lip-smacker, my daughter was led to believe her mum didn't come when she needed me. She was devastated. To add insult to injury, my daughter was told she couldn't hand out the lollies and the packet was taken off her to put at reception for whole centre to take on the way out. My daughter wasn't even offered one. My apologies for the long post. I considered sending this by email to the centre but decided against it, since I have no confidence that any parent feedback is taken seriously. Best decision ever to withdraw my daughter from Nido Maylands. She didn't feel safe there. The service is poor and organisation seriously lacking. For context, we have attended three separate centres and this is the first and only time I've felt strongly enough to warn others. AVOID.