My Story - Experiential Early Learning

We chose this centre based on its 5-star reviews, but unfortunately our experience has been extremely disappointing. In our view, the reviews do not reflect the reality we encountered.<br>The centre head/Director, Ann (or Anna), has been extremely rude in her communication and handling of our concerns, which made the situation even more stressful.<br>During enrolment, we were quoted one fee structure. After we signed up, the fees were increased and we were told this was the standard rate. We were also not informed about additional charges for direct debit or credit card payments, and there appears to be no option to avoid these extra fees.<br>Despite several follow-ups on our part, the centre was unable to properly set up our account. Instead, we were charged late fees and dishonour fees. On multiple occasions, additional amounts such as $50, $20, and $2.50 were charged without clear explanation. When we raised concerns about these charges, the response we received was dismissive, and we were told they were happy to cancel our child’s enrolment.<br>The most upsetting part is that our child had only just started settling in, and we have spent countless hours trying to resolve these issues through emails and follow-ups. Overall, this has been a very stressful and disappointing experience.<br>We would encourage other parents to carefully consider their options, as there are many reputable and well-managed centres available.