Mayfield Early Education Cheltenham

I found installations and the Lead Educator from the baby's room to be great but I had to take my 11 month old baby out of there after 2.5 months. Onboarding as new parents was inexistent. We didn't know of password, signing in/out, food allergies forms, etc. We only learnt by observing other parents or through conversations along the way. Family group time seems now a bit excessive comparing to other childcares. Sometimes it started around 3:30-4pm but the centre didn't close until 6:30 so that was a lot or time for a lot of kids of different ages together regardless of the ratio. There were issues in lack of protocols/processes. For long time they didn't keep track of routines. I had to repeat my daughter's routine many times in the mornings as new educators would take over every morning. Handovers were given between educator but communication was missed. By the time I'd picked up my daughter they wouldn't know what she'd been up to during the day, her nap times or if she'd had her milk. While they are supposed to use the app live, information wasn't uploaded consistently after the lead educator had finished her shift, hence the need to gather this info from the educators at the end of the day and since they had a lot of people from agencies it was difficult to get the info. Two times they forgot to give the milk to my baby, once they didn't feed her for almost 5 hours. I tried to talk to management and they didn't have time so they asked for me to send an email. I had already tried that in the past so I didn't bother again until we had decided to take out daughter out instead. Now we have our daughter at a different childcare and I can see more openly the issues that I couldn't see at our time at genius. Perhaps this centre works best for older kids but, unfortunately, we didn't have the experience we hoped for our little one.