Majella Long Day Care + Kindergarten, Chermside West

I was initially hesitant to write this review regarding the centre and our children’s experience. However, after careful consideration, I felt it was necessary to share our experience in order to help prevent similar situations from affecting other children and families. Unfortunately, our experience at this centre was extremely disappointing and had a negative impact on our children both physically and psychologically. We observed ongoing concerns including bullying, a lack of effective management, and what appeared to be bias from certain educators. In particular, the conduct of one educator was frequently loud and, at times, unprofessional, contributing to an environment in which our children did not feel safe, supported, or respected. We believe that childcare and educational centres have a responsibility to provide a safe, inclusive, and well-managed environment for all children. Regrettably, this centre did not meet those expectations in our case. My recommendation to other parents: Regularly check your child’s body, particularly for younger children, and remain attentive to any marks or signs of injury. Do not dismiss incidents as minor without receiving a clear and satisfactory explanation, and ensure appropriate action is taken to prevent recurrence. Avoid signing first aid or medical reports unless you fully understand the incident and are informed of the specific steps that will be taken to address and prevent similar situations. While maintaining respectful communication, it is important to advocate firmly for your child’s safety and wellbeing, as these should always be the highest priority. Finally, I would caution parents not to rely solely on the complaints process. We lodged a formal complaint and pursued it thoroughly, including providing recommendations. Unfortunately, the response we received consisted only of generic emails, which did not resolve the issues. As a result, our children continued to suffer up till now.