Little Zaks Academy The Entrance

For anyone who needs to read before enrolling their child here: In summary, my experience with Little Zacks The Entrance has shown a lack of proper care for my son and an ongoing refusal to refund the week that was paid in advance after I decided to remove him from the centre due to those concerns. Several of my emails about this matter have also been ignored, and the situation is now with the Department of Education for review. My son attended this centre for around 8 months, and during that time I observed multiple worrying situations. Many times, when I arrived to pick him up, his water bottle was completely empty and dry. Even after several emails and speaking in person about this issue, nothing changed. Instead, when staff saw me arriving, they would suddenly rush to fill his bottle as if to cover it up. There was also a day when his bed sheet, soaked with urine, was placed in his bag — they had changed the nappy but left him in clothes still wet with urine, even though I always left two full sets of spare clothes in his bag. I also often found him dressed inappropriately for the weather. During cold days he was left without a jacket, and during hot days he was still wearing warm clothes. It really seemed like they rarely changed his outfit according to the temperature. I think I only saw it happen once, and that was after repeatedly mentioning the issue. On top of that, I constantly lost items such as dummies, hats, and water bottles, which I had to replace several times. The final incident that made me remove him from Little Zacks was finding him with a diaper so tight it left marks on his skin. To be fair, there are a few lovely and responsible educators there who genuinely care about the children, but unfortunately, others didn’t show the same level of attention or professionalism. I honestly don’t understand how there are so many positive reviews when I personally witnessed something concerning almost every single week in his room (from around 1.5 to 2.5 years old). My son is currently 2 years old. Families deserve genuine care, attention, and professionalism — not excuses and cover-ups. Update: After posting my review, the centre contacted me and said that is processing the refund, but is being more than 2 weeks and they haven’t refund me. A lie Response to their comment: Thank you for your reply. As a parent, it is deeply disappointing to be repeatedly told that concerns are “taken seriously” when, in reality, no concrete actions were taken to address them. The matter is still under review with the Department of Education. I sincerely hope that future families receive genuine care, transparency, and accountability, not just standard responses.