Little Learners Place Hilbert

We are grateful to the educators and care team for looking after our child at the Centre. We appreciate the care, attention and support our child received, and we would like to thank the team members who contributed to our child's experience and wellbeing.<br>However, our experience with the management team during the initial enrolment process was disappointing. We faced issues with the CCS enrolment and received unclear information when seeking assistance. Despite following up multiple times, we struggled to get clear answers and had to take additional steps ourselves. When we did not receive any enrolment notifications in the Centrelink app for weeks, we were advised to contact Centrelink ourselves. The assistant director kept telling me that the enrolment has been completed on their end and cannot help further to check if something went wrong. I eventually had to visit a Centrelink office in person, only to discover that the centre's enrolment had not been received due to an incorrect CRN. This resulted in delays and out-of-pocket expenses which was stressful at the time while not getting any response of my emails from the Centre.<br>Overall, we are grateful to the educators for the care they provided to our child. Our feedback is mainly regarding the administrative process and communication with Management, which we hope can be improved for future families.