Little Charlie's Early Learning Centre

I’m really disappointed with how much this centre has changed especially in the last couple of years. Worse this year still. Many great educators who made it such a positive place have left, and now there seem to be a lot of agency or temporary staff in amongst the regular ones. Management feels absent and unapproachable, and communication with families has really dropped off. Love the educators and you can see how hard they work, often manning the kitchen, cleaning it and cooking meals on top of everything else! Overall, the management comes across as quite unprofessional, and it doesn’t feel like anyone is really on top of things. From my perspective, my child isn’t happy or engaged like they used to be, and the overall care and professionalism have declined. It feels like the focus has shifted away from genuine education and care. We’re over it, the kids seem over it, and honestly, so are many families, including us. We’re now looking elsewhere. They seem completely out of touch with how they are running things and trying to impress there’s “nothing to see here” and “nothing to worry about” but it’s not something I trust anymore just based on everything I’m seeing. The reassurance doesn’t match what we see going on. Edit: I’m also curious to know how existing parents are aware about the Google review- not many parents would be actively on Google reading reviews of a centre they already attend. That’s interesting that “supporting parents” are coming out of the woodwork. I am KIND and I’m also HONEST. If I felt happy, comfortable and confident, I’d say it and give a great review. This supportive parent review reads more like a defence from management than feedback from a parent, which makes it hard to take at face value. Authentic reviews usually focus on the children’s experiences and day-to-day care rather than management’s workload. Edit#2: The use of long dashes in your response highly suggests use of chat gpt (a very common tell tail sign) to write a response for you🤦 which further amplifies distrust. It’s just sad. Nothing pointed out in the response negates the poor service I’ve observed and experienced or excuses it in my opinion. Putting your ex employees in a negative light doesn’t make you shine either. It’s rather pathetic really. Your reasons for staff leaving are different here than in the parent posts which fuels distrust 🤔 -It would be so great if managers had the ability to self reflect and really take on constructive feedback instead of deflecting and excusing every single negative feedback received. There’s just zero accountability with real concerns being raised in my opinion. Lastly, most parents are pretty clued in with what a genuine review reads like and what a disingenuous review looks like. Understandably, a business is going to do what it needs to do but parents are also smart. I genuinely hope that Little Charlie’s decides to take the feedback on board.