Little Bees Childcare Burwood

Official Response from Little Bees Childcare Dear Su Ki Yin, Thank you for taking the time to share your experience. We are truly sorry to hear that you felt unhappy during your time with us, and we appreciate the opportunity to respond to some of the concerns raised. ⸻ 1. Regarding the nappy-changing concern As soon as this issue was brought to our attention, we conducted an immediate investigation and provided you with the findings. On the days in question, our records—and the CCTV footage—confirmed that the educator changed your child into a fresh nappy before sleep time. When you arrived to pick him up, you took him directly from his bed before the educator had a chance to apply the second post-nap nappy. We explained this to you, shared the nappy-change records, and also showed that the educator had taken your child into the bathroom that day. We also want to clarify that it is not possible for a child of his age to remain in the same nappy for 7–8 hours without the nappy leaking through to clothing and bedding. There were no signs of such leakage on any of those days. Following this incident, we held a room meeting to reflect on communication processes and ensure the team consistently explains daily routines clearly to all families. ⸻ 2. About being told you were “overreacting” We are very sorry if you felt dismissed at any point. It was never our intention. As your child was experiencing normal separation anxiety during his transition period, we discussed this with you during orientation and reassured you that it typically takes 1–3 months for young children to adjust. During this time, we were encouraged you to come to check on him randomly to avoid your concerns. Our goal was to support and reassure you, not to invalidate any of your feelings as a parent. ⸻ 3. Concerning the allegation that a teacher “grabbed his neck” We took this statement extremely seriously and carried out a detailed investigation. • Your child’s body was checked immediately—no marks or injuries were found. • Our centre has no blind spots except within bathrooms; CCTV showed all interactions between your child and teachers. • We do not permit educators to be alone with children at any time. • We held a meeting with you to review the findings, and you acknowledged that you were satisfied with the process and outcome at that time. We completely understand that young children can sometimes interpret physical assistance (such as helping with dressing) differently, and we took every step to investigate thoroughly. ⸻ 4. Your child’s adjustment We are glad to hear that your child is now settled and happy in his current centre. Your child was with us for just under three months. During this time, an educator was assigned to provide one-on-one support every morning, and you also shared positive feedback with us on several occasions. Later, when your child’s grandmother arrived from overseas, attendance became inconsistent—some days he was absent or arrived very late. This understandably affected his morning routine and separation. We explained this to you and reassured you that once you left each morning, he settled well and joined play happily. ⸻ 5. Moving forward We are very sorry that your experience at Little Bees did not meet your expectations. While we stand by the steps we took to investigate and communicate throughout your time with us, we also recognise that your feelings as a parent are real and important. Your feedback will continue to help us improve our communication with families and prevent misunderstandings in the future. We sincerely wish you and your family all the best. Thank you again for sharing your concerns.