Lilyfield Early Learning Centre

Our experience of the nursery and toddler rooms at LELC has been positive. Our toddler really enjoys his days at childcare with his mates. The lead educators and support carers in these rooms are wonderful and have provided tailored care. Genuine care and support has always been shown when our child has needed settling at drop off, has been unwell, or needed support to engage with new activities. Communication is clear and consistent with comprehensive updates daily, activities are considered, educational and fun, and there are quality meals throughout the day including breakfast club. Investment has been made to refresh the centre. New toys and play equipment, furniture, garden beds have all been introduced, and the better use of space so it feels accessible and calm. We have found the current centre manager and administration team have been open to parent group feedback to navigate the challenges faced during the transition to a Guardian Centre. When we provided feedback, sustainable change was made, and we have seen real improvement and benefits. Feedback is now actively requested. Overall, our experience is positive. I can recommend the nursery and toddler room at LELC.

LELC used to be an amazing place where I would drop my son off with complete confidence he was safe and in the best place he could possibly be. The changes were almost instantaneous as soon as Guardian took over. Whilst the majority of the experiences we had with the educators was great, they were never given the chance to truly succeed. It was sad to see them continually hamstrung by Guardian's continual cost cutting. The worst for me though was the leadership at Guardian who never fronted up to address the parents concerns properly and show they really cared about our kids. They prayed on our reluctance to not move our children knowing uprooting daycares is tough, not to mention the high occupancy rates elsewhere. My only recommendation is, if you have a choice avoid Guardian daycares at all costs.