LEAD Childcare Walloon

My experience with this childcare centre has been nothing short of alarming. On multiple mornings, I have dropped my children off only to find one of them standing alone, completely unnoticed by staff: no greeting, no acknowledgment, not even eye contact. I’ve had to stop and scan around myself to figure out which educator was supposed to take her. No parent should have to guide their own child to staff who are meant to be supervising and supporting them. This pattern is constant. I have repeatedly seen educators clustered together, talking among themselves while children wait for attention, comfort, or basic supervision. Their lack of presence is obvious, raising serious concerns about the level of care being provided. Bringing these issues to the director was equally disappointing. Instead of listening, she became defensive and turned the conversation back to her own feelings. There was no accountability, no constructive response, and no willingness to acknowledge that the situation needed to change. From what I have personally witnessed, the childcare’s communication, professionalism, and attentiveness are far below acceptable standards. I do not feel that my children’s well-being is a priority here, and I would strongly advise other families to look elsewhere for a centre that actually puts children first.