Kozy Kids Glenside

I would give 0 for rating Kozy Kids Glenside childcare center if I could. As a parent of a current enrolled child, I feel little support from this child care center and the staff at Kozy Kids Glenside. There are evidence that the staff at Kozy Kids have been neglecting my child’s needs and not providing sufficient support. I have left messages once said my baby has skin issues and severe nappy rash with broken skin and the doctor requested nappy changing hourly preferably. But the educators completely ignored me and said the policy at the center is nappy changing only every two hours. Besides, there is no communication about the rush between the educators and me at all. It also reminds me that the staff insist not to apply cream on my child unless they have doctors notes. But because I have trouble getting a GP appointment, the staff there just did nothing but let the child bleed with broken skin for the whole week. It was heart breaking! Apart from the lack of communication and little support for my child’s rash, the staff at Kozy Kids are not very attentive to the children as well. I have seen a child had a fall from height while the staff were busy chatting with each other about non work related matters during working hours. This makes me feel that Kozy Kids daycare does not put children’s safety at the first place. This is not a child-centered practice and the people who work there are not caring and attentive at all. It was time when I pick up my child, I saw a child was tied up in a pusher and crying with no toy to play with and no one next to him. I asked the staff what’s going on and I was told that this child was just new to the daycare center, that’s why he’s in there. Regretfully, it has been a extremely disappointing experience for me and my child here at Kozy Kids childcare. As a parent, I would not recommend any parents enroll their beloved children in Kozy Kids daycare.