About KOOL KIDZ RAVENHALL
Getting to KOOL KIDZ RAVENHALL3 NEXUS STREET, Ravenhall
KOOL KIDZ RAVENHALL Reviews
Charmaine Palor - 2 months ago
A beautiful, established childcare. Loved that they have high tech facilities and FB-like app where you can see snippets of your child's activity per day. All the educators were absolutely a delight, special thanks to Carolina. I felt that all educators and Shveta (director) have loved and cared for my son, they always try to play and make my son laugh as much as possible. The only reason we left the childcare was due to poor management. They made a decision to suddenly reduce my son's scheduled days from 5 days a week (full time) to 3 days a week because of Covid-19. I was given less than 3 working days notice in writing. To top it off, they didn't even call me, so by the time I opened the email, I had 2 days to quickly look for another childcare to care for my son on the 2 days they can't care for him. Once I found another childcare, the nominated supervisor was quick to retract the decision they made. This event was not acceptable and for them to not give you at least 2 weeks notice is greatly unprofessional. To top it off, they didn't see any wrong doing from their end and the head office management and some of the educators apologised to me instead of the management. The nominated supervisor was an absolute pain to deal with. I was greatly disappointed at the lack of common sense and professionalism I was shown at times. I.e. the beginning of my son's enrolment, I was promised for the whole week that someone will be able to register my fingerprint, 5 times it was promised, 4 times it failed. In summary, the childcare is a great place for children but it could be a nightmare for you, if you are the one managing your child's enrolment and not your spouse as extreme unprofessionalism could be encountered.
Steph Singh - 3 months ago
Hey, I heard from one of your staff that they are made to work 4-5 days a week, but they are only paid the Job Keeper of $1500 a fortnight. Is this true? They are not paid for working extra?
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