Kool Beanz SUNS

Unfortunately, my experience was far from satisfactory. While the mainstream childcare program appeared adequate, the Supportive Care rooms were severely lacking in the expertise, structure, and understanding required to support autistic and neurodivergent children. Despite repeated assurances, staff were ill-equipped and undertrained, leaving vulnerable children without the critical support they deserved. Leadership failed to implement meaningful changes, external professionals were either disregarded or faced conflicts of interest, and the advertised partnership with Autism QLD was misleading. My child, who required a nurturing and specialised approach, was often sent home instead of being given the opportunity to thrive through proper intervention tailored to his neurodivergent needs. The only exception was Katy and Ebony, who were absolute superstars. Their patience, dedication, and willingness to go above and beyond were truly remarkable, but they lacked the support and resources from the centre to provide the level of care that neurodivergent children desperately need. Without proper leadership and investment in specialised support, even the most committed educators are left struggling to do what’s necessary. Given these alarming circumstances, I cannot, in good conscience, recommend this daycare to any parent—whether their child requires neurodivergent-specific care or not—especially while it remains under its current leadership. A truly supportive environment embraces the diverse needs of autistic and neurodivergent children and provides structured, compassionate care that fosters growth and development. Sadly, this centre fell short in every aspect. I urge parents to thoroughly explore alternative options before entrusting their child’s well-being to this establishment. It’s also worth noting that the centre incentivises positive reviews by running raffles and prizes for parents who leave them—so don’t believe everything you read here.