Kookaburra Cottage Childcare

After 15 months at Kookaburra Cottage, I made the difficult decision to withdraw my child due to ongoing concerns that were never adequately addressed. There was constant staff turnover, and new educators rarely introduced themselves. Communication was poor, especially at pick-up time. I often left with no idea how my child's day had gone. The environment frequently felt chaotic and overstimulating, with staff often appearing disengaged or uninterested in the children. It was not uncommon to see educators standing in groups chatting while supervision and meaningful interaction were lacking. That said, there were a few exceptions among the staff who made a genuine effort to communicate professionally and engage meaningfully with the children. These educators took time to build rapport not only with me but especially with my child, setting up personal and interest-based activities that were clearly thoughtful and developmentally appropriate. As a qualified early childhood educator myself, I shared feedback with management on multiple occasions, but the same overarching issues persisted, suggesting either a lack of internal direction or a culture where staff are not supported to improve. While some staff showed real dedication, overall the centre did not provide the calm, nurturing, and professional environment I expect for young children. I hope management takes this feedback seriously and makes positive changes for the families still attending.

Our child was lost in the chaos, so much so, he had head injuries and no one noticed nor was an incident report made. Some staff were absolutely wonderful, while others were not and often spoke negatively of our child. When we advised we were taking him out, his care only declined more. Response: Peter this is incorrect and gaslighting doesn’t improve the safety of young people.