Kidscape Early Learning Centre Lara

We made the difficult decision to withdraw our child from Kidscape after a series of ongoing concerns following a change in management. While we truly appreciated the dedication of the educators, the leadership issues made us lose confidence in the direction of the centre. One major concern was our child being scratched on the face three times in just two weeks. When we raised it, the response from management felt dismissive and inconsistent, despite incident reports having been submitted. It was troubling to hear this described as “the first time” management had heard of it, and more troubling still when responsibility was deflected onto staff instead of addressed constructively. We also experienced significant issues with the centre’s billing—receiving unexpected requests for payment without clear explanation. We later discovered that pre-paid fees had apparently been lost, which was never clearly communicated. Communication overall deteriorated—especially during the app transition period and after parents were notified of a Department of Education investigation. Updates from management became vague and infrequent, and public statements seemed to deflect rather than take responsibility. Turning off comments on the app and failing to respond to concerns only furthered our mistrust. It’s also worth noting that nearly all reviews since the change in management have been 1 star. If not for older positive reviews from when the centre was HEI School, its Google rating would likely reflect the current reality far more accurately. This isn’t a reflection on the educators themselves, who clearly cared for the children, but rather on the decisions and direction of current leadership. Unfortunately, we can no longer recommend Kidscape under its current management.