Honour Early Learning and Kindergarten Beenleigh

This place is dodgy. Very high staff turnover and the staff that remain are iffy. Xmas 2024 I received a group email stating about 6 staff wouldn't be returning in the NY. The fill-in manager who didn't last long and has now left seemed a negative uptight jail warden who was difficult to get a return email from. Any communication was usually in regards to complaints about my two boys behaviour which seemed blown out of proportion in comparison to their "crime". They advertise chef prepared food - my boys were always hungry on collection from after-school care as they didn't like the food. If you want to take your child out of the service it is a 4 WEEK NOTICE PERIOD. Before the boys could start there, I had to have a separate meeting with their nurse (standard policy) to get the boys health history (just annoying and extra time wasted and for what. The info was already in their admission paperwork. They also lost the dozens of pages long application form and requested I resubmit it. Everytime I collected my boys from the schoolies room, whoever was sitting at the front desk would have their back turned to whoever walked up the stairs. More often than not there was no greeting. Awkward! My 4yo goes to Beststart Mt Warren and my boys now go to Beenleigh Montessori and the staff are happy, communicative and pleasant. Absolutely no issues or complaints from staff. I witnessed one new Honour staff member angrily yelling at a group of children, she was out of control, she didn't see myself and my mother walk into the room as her back was turned and when she turned and saw us, she looked shocked we were there. She then said that she was going to be writing an incident report. I can't remember what the issue was but it may have been play fighting and not listening. My mother just in from NZ and excited to see the boys for the first time in months was upset at this introduction to the centre. I have also witnessed another staff member yelling and aggressively manhandling her child in the car in the carpark Halloween 2024. My boys witnessed this. When I took my children out of the service, I did email and voice that I had concerns about staff behaviour but the reply email from the newly acting manager did not ask for further information or follow this up at all, just reiterated the 4 WEEK NOTICE PERIOD. So here I am leaving a review online which I would not have done if Honour cared enough to investigate my concerns. P.s my boys have just received their glowing reports from school with A's in behaviour. My little daughter's daycare at Beststart Mt Warren has been exemplary in their care of her, the manager treats her staff like family and the children like her own. During Cyclone Alfred they charged fees for the days of compulsory closure. Upper management needs to sort out staff training and morale. A big fancy building, a chef and nurse onsite is all smoke and mirrors.