Harmony Early Education West Burleigh

Whilst the educators were respectful and welcoming (especially Jenny, Teresa and Ryan) I was in total shock at the outburst from the Director Briony Walters who stormed at me outside during the second play date telling me she had to leave an important meeting to come down to answer my questions. I never asked for her to do that and guess the educator who didn’t know the answer went to find out for herself as much as me (shows good initiative I think) I am a first time Mother who is touring child care centres, and was told to go on a few ‘play dates’ and interact with all the staff and to ask any questions about their particular centre and child care generally. Seems reasonable since I’m placing my precious child in their care. In addition to Briony’s abrasive attitude, I’m still confused by the content of her response to my question (simply asking the policy for cold sores with children in the toddler area downstairs as they all play together) and even more shocked at her lack of emotional regulation as she called me rude for asking her to clarify what the Gold Coast City Council (part of her answer to my question)had to do with whether or not children have to be sent home if they have an active cold sore. She claimed she had to come down to answer questions as her staff needed to look after the children and not talk to me. She then rambled with more word salad about following policy’s and guidelines before she told me she isn’t a doctor so can’t make those decisions but if I want to know the policy the I should go look at the website :-O Surely this is not how you make new mothers feel safe enough to trust strangers with their child?!? On a side note one of the educators said I was not permitted to take my own child into the nappy change area (to change my own child’s nappy) because Mr Ryan was in there with a child. I’m baffled. Whilst I changed my child’s nappy (after he came out) another female educator came in and changed a child’s nappy next to me?! Seems like a few 🚩🚩🚩🚩