Harmony Early Education Everton Park

My daughter has attended this centre for two years, starting when she was 2. In the beginning, the centre was absolutely wonderful — warm, nurturing educators, great communication, and a genuinely positive learning environment. We were very happy and grateful for the care she was receiving. Unfortunately, things changed significantly when management changed. Not long after, many of the long-standing educators left, and since then there has been a constant turnover of staff. We have seen new educators come and go within days, and several of them expressed similar frustrations about not being heard or supported by management, and being limited in what they were allowed to do with the children. During this time, there was also a noticeable push for staff to leave positive online reviews, which felt concerning given the internal challenges and turnover occurring at the centre. When incidents or concerns arose regarding my daughter, discussions would take place and plans were created with agreed next steps — however, I often had to follow up multiple times for these to be implemented, or they simply weren’t followed through at all. It left me feeling that my concerns were being acknowledged in conversation, but not genuinely actioned. Interactions with the relationship manager were particularly difficult. On multiple occasions — both personally and as shared by other parents — conversations felt dismissive and condescending, leaving parents feeling spoken down to rather than supported or genuinely heard. As more educators continued to leave, the quality of care and learning opportunities also declined. Activities became minimal, and the sense of connection and consistency in the rooms diminished. It felt increasingly clear that management were disconnected from what was happening day-to-day and were not providing the support needed to retain staff or maintain the quality of the program. This review is not written lightly, as we once truly valued and loved this centre. I hope this feedback is taken constructively, because the potential for it to be the warm and enriching environment it once was is still there — but this will require significant improvements in leadership, communication, and staff support.