Happy Faces Early Learning Centre - Panania

Early May 2025, I have formally reported my child’s disclosure of being physically hit while in care under the current management (my child attended this centre from 6 months to 2.5 years old). These reports included details about when and why it allegedly occurred. Complaints have been lodged with the Department of Education, which is investigating, and the NSW Police. When I raised these concerns with the centre’s new owner, my report was dismissed, and I received no follow-up. To my knowledge, the staff named remain employed at the centre. Since then, I learned another child has disclosed similar experience to their parent. During my daughter’s 8 last months at the centre, she showed increasing distress during drop-off, including daily meltdowns and anxiety. Since moving to a new centre, she has shown significant emotional improvement, and no more meltdowns. Previously, I posted a review about issues with unchanged nappies and empty water bottles. The owner asked me to remove the review to “give them another chance,” which I did in good faith. A former educator also reported witnessing rough handling and raised voices. She told me that after raising concerns with the current owner, she experienced increased scrutiny and believes her termination was linked to these reports. This raises concerns about possible retaliation against staff who report problems. I share this based on my experience and information provided to me. I do not make legal claims or accusations, and I understand investigations are ongoing with due process for all parties. I encourage parents to stay alert to their child’s wellbeing and speak up if concerned. I hope the centre prioritises safety and dignity for every child in its care.

We’ve been with this daycare for over 2 years now, and it’s honestly been one of the best decisions we’ve made for our daughter. From the very start, our kids felt so happy and comfortable there, and a huge part of that is thanks to her favourite teachers—Sue, Deepa, and Rundeep. They’ve been so warm and caring, and she absolutely adores them. She’s grown so much during her time here. Her love for reading and drawing has really taken off, and it’s amazing to see how the staff have encouraged and supported her interests. She comes home full of stories, new things she’s learned, and of course, with lots of her art! The whole team is fantastic, and we always feel well-informed and supported as parents. It’s a place full of love, fun, and learning, and we’re so grateful to be part of it. Can’t recommend it enough!