Guardian Childcare & Education Croydon Park

The reason why I'm giving 2 stars is because the worthy educators that have worked tirelessly with a caring attitude, not selective to any race on children have played a role in looking after my child. I have to acknowledge and We gave them credit for that. The price is considerably cheap if you compare to other facilities. I think it's $15 less. Also, during the trial or visit they would make a good impression. This facility focus on quantity over quality. The educator to children ratio should be taken into consideration. Although, our entire experience was not so satisfied with how the place/management/some educators have displayed. We pulled out from the facility hence we noticed that some workers here are overworked or maybe displaying a less team work. The management would make some billing error although it can be rectified but still its abit of a hassle to come back to them to get it fix. Everytime I pick up my child, she would have a dirty face, dirty clothes, dirty nappy and not a happy child. I would expect my kid to be at least presentable and happy but this would not usually happen. The worst thing happen was that My child experience IMPETIGO BACTERIAL INFECTION on her genital area which is a contact precaution. When my child was cleared from the GP, with a medical certificate, they keep on judging on us that my child could not get in because of the infection, afraid that my child would contact other kids. In fact, the infection actually started on the facility who gave it to my child. I think the educators did not follow strict hand hygiene or gloving change towards the nappy change. They might need to look at these, how to practice hygiene to avoid spreading bugs. My child would have a high chance of getting so sick everyweek and you as a parent would suffer on calling sick from work. Some educators during handover are not so caring focus nor communcates directly to the parents about any particular concerned as they have lots of children to look after. They also have a high turnover of staff. I would suggest that all kids should be cleaned before parents pick them up. Clean the whole facility including the toys etc with proper hygienic cleaners. Educate the educators on proper hand hygiene. Change the culture to a teamwork, loving, caring, hygienic, no discrimination attitude to any kind of race. Hope this review would bring a change of culture to this facility and make a way for the higher management to look and review at the lapses.

I would not recommend it. My baby was there for 2 years. The staff turn over is high. We witnessed children being left unattended in the room, another incident were babies in my son room were eating pieces of plastic. There were a couple of experienced and engaged educators, but for most staff was hard to communicate with , and you could tell how there were unengaged.

My son is always so happy to attend, educators are so lovely and always keep me informed. Seeing the photos being uploaded each day puts a smile on my face! Watching my son learn and grow with the support of all educators is truely amazing.

My daughter attended here for approximately 6 sessions. She was constantly sick with really bad Gasto high temperatures and flu. After one session the educator informed me my daughter cried for 3 and a half hours straight when I left and finally cried to sleep. I was heart broken to say the least! And no one tried to call me? Also high volume of different staff. On one occasion an educator reading off a chart of children's activity for the day had a hard time reading it i assume because of language barrier and didn't know my daughters name or who my child was!