Guardian Childcare & Education Bruce

No complaints about the carers and educators, they are doing a great job however when it comes to the front desk it's a mess. the amount of incompetence is really shocking. They don't know anything about how the Centrelink payment works and even how they charges the family. Been charged different amounts different weeks even though we enrolled for full time and no changes. couldn't get a simple answer from them when asked about the discrepancies. changed over to a new centre which is not Guardian and the management their explained everything clearly on day one and no surprises in the payment so far. Oh and when pushed to get an answer from the centre manager last year, she snapped and yelled instead of giving a convincing response. no actions were taken for that incident even after reporting it to the head office. Glad that we found a different centre. They promised the 3 year old's day care subsidy and couldn't provide. kept telling it's not on them, when they get the funding it will be passed on. No wonder why they don't get the funding.

We enrolled our son at Guardian Bruce for a short period due to changing caregiving arrangements. The centre was incredibly flexible and accepted him on short notice. The educators were outstanding, and within days, our son formed a strong bond with them. We also appreciated the learning opportunities provided, and he thoroughly enjoyed his time at Guardian Bruce.

The staff are amazing, and they create such a warm, caring environment. A special shoutout to the centre manager, who always goes above and beyond to make sure everything runs smoothly and that the kids are well taken care of. I’ve seen my boys grow more confident and happy every day. It’s such a relief knowing they’re in great hands. I highly recommend Guardian to any parent with little ones!