Guardian Childcare & Education Box Hill North

My child has now transferred to another center, and since this was our very first childcare experience, there were many things we did not fully understand at the time. Only after moving have we gradually come to realize and understand those issues. While my child was attending this center, our two-year-old fell from a balance beam and suffered a severe bruise near the eye, similar to what another reviewer has described. The educator told us it was nothing serious, that our child was fine, did not even cry, and was “brave.” However, something about this explanation did not sit right with me. How does a two-year-old fall from a balance beam and end up with such a serious bruise? If the child was on the balance beam, was there not adequate supervision nearby? Hearing that my child did not cry and endured it made my heart ache even more. In addition, during morning drop-offs, there were educators who created a rather forceful and intimidating atmosphere, which I found quite uncomfortable. It often felt as though not only my child, but many of the children, seemed withdrawn and intimidated. This is my personal impression, and I ask readers to take it as such. Whenever I went to pick my child up, I often saw them sitting blankly or quietly without speaking. Despite this, we were consistently told only that the day was “fine,” without any meaningful or detailed feedback. The room leader did not appear to be fulfilling their role effectively, and educators seemed to change almost every month. It was never clear who we could raise concerns with, as there were often unfamiliar and seemingly inexperienced staff members present. What ultimately upset me the most is that my child now flinches, cowers, and tries to hide when a hand comes close. There is no direct evidence that this behavior came from this center, but the moment I witnessed it, I felt overwhelming anger and sadness. That was the point at which I felt compelled to write this review, despite the emotional difficulty. After transferring to another center, all of these issues became much clearer in hindsight. While some of these points are my personal opinions, I am sharing my experience so that other parents can make a more informed and thoughtful decision.