Guardian Childcare & Education Blackburn North

Child care center with poor management and communication. This is what we experienced: On 25/02/2021, we paid bond and accepted the offer which is to commence care on 15/03. From 25/02 to 15/03, the center had never called us or returned our call to organise orientation and enrolment. (During that period, we called center several times to organise orientation, however every time we were told that the center manager Tahlia was busy and she was the only one can organise, every time we left our notes and were promised that Tahlia would call us back. Disappointedly, we had never heard back from her.) On 15/03 which was supposed to be the commence date, surprisingly, we received emails from Tahlia asking for direct debit details and fee invoice of first 2 weeks care. We were shocked that she only cared about money but not the customer. After this whole unpleasant experience, we decided not to waste any more time with them and terminated the enrolment.