Great Beginnings Secret Harbour

We’ve had our child at GB Secret Harbour since they were 9 months old, and now at 2.5 years old, they still really enjoy it. The educators are caring, attentive, and truly invested in the children's well-being and development. They provide a balanced mix of creative and engaging activities, with plenty of outdoor play, which our child thrives on. The meals provided are nutritious and well-balanced, and our child often goes back for extra portions. While there was a brief period of challenges under a short-term manager, this was only a small bump in an otherwise great experience. The team has always remained dedicated, creating a warm and nurturing environment. We’re so grateful for the love and care they show our child every day. We would recommend this centre to any parent looking for a place where their little one will be happy, engaged, and well cared for.

First I just want to say a huge THANK YOU to the educators and new management at GBSH I just wanted to share my appreciation and experience with GBSH. I enrolled my kids just over a year ago one into the toddler room and 1 into kindy room. This was our first experience with daycare after returning to work. We did a walkthrough to check the centre out before we started, we had a wonderful experience with the educator giving us a run down of how it all works and making us feel super comfortable with our decision. The first few months were a mixture of good and bad experiences it was more for me todo with the high turn around with staff but ultimately I never felt that my children’s education was affected by this. My son was very shy prior to his enrolment, he has made wonderful friends with the kids and has really come out of his shell. I found since the centre has come under new management Jess has made a HUGEEE impact to the centre and has really turned it around. They are super accommodating to our kids needs and have been wonderful with allowing day changes when needed due to changes in work. I recently went through the process of ending care for my son as he started kindy this year and it was such a simple process, but he was really sad to go he loves going in and dropping his sister off and seeing everyone still at pick up time. My daughter continues to go to GBSH, she loves it and I couldn’t thank the educators at this centre enough, my daughter absolutely loves going to “school” here and I feel like she is thriving from it! I also really love the daily updates, especially with toilet training we’ve been able to continue our toilet training from home and it’s followed into the centre which has been a really positive impact for her. The level of care the educators really show towards my kids has been nothing short of amazing I couldn’t recommend themenough and I am so glad we have been apart of the centre journey as it has really improved in the most recent months. Thank you again for all you do 🫶🏻

I had a really terrible experience with staff here. A majority of the staff are very rude and I caught the team leader yelling at a child one day when I came to pick my son up early. The staff made little to no effort to action any care requests for my son who is autistic, they never made the effort to include him in activities or update daily photos of him like they did with the other kids. I felt like my son was like left to play by himself mostly, he never came home having learnt anything new. My son actually developed alot of anxiety over attending daycare, to the point where I couldn't take him anywhere without him crying "no school, no school!" I had typed up a huge review detailing all my terrible experiences here and what ultimately led me to cancelling my sons care here but it literally exceeded the character limit. I tried to talk to management about my concerns before and after I cancelled my sons care here, I also called the area manager and left a voice message but they never got back to me. They are not really interested in taking on feedback from parents to improve the service and experience, they just deny and deflect. My son and I are still recovering from our terrible ordeal at this Centre. Read the reviews, and don't send your kids here!