Great Beginnings Curlewis

This is a response to T's review. My daughter went there in 2019. I came to realise I was overcharged; I had to raise this with them because no staff at the center ever realised it. Goodness knows how often the overcharge occurred and to how many parents, so I questioned it for a long time (for 6 months). Then I requested my daughter's immediate withdrawal from the center as no one would help explain how, why, how much, or what dates I was overcharged (after another 6 months of asking, the same useless stressful cycle continued). I was told a credit was applied, but there wasn't much (evidence) to reveal the history/time-line of our service, nor explain the overcharge or how I was credited for it on other daycare days. I don't even know how many times I was overcharged (to this day). I could not access any information. I appreciate they said they would resolve the matter for T. I hope this has been the case. However, my matter never got resolved, and it's six years later. My information miraculously could not be found on the file. And yet, today, 05/02.2025, they sent me a statement (after my daughter not going to the centre for 6 years) with some nonsense and still no viable explanation for why I was overcharged. The audacity to do this after all these years is unheard of. If they are a great center today, and you and your children like it there, please do not authorise direct debit and review all their invoices with a fine comb. Based on T's review, the issue was still happening 2 years ago. Again, my overcharge/s has never been properly resolved. As a result, I no longer do direct debits anywhere. I tried my best to get an explanation for one year, but I gave up. EDIT 20/02/25- Thank you for your public expression of concern. The email sent to your centre remains unresponded. It's a big shame that no one ever provided a full amount of what was overpaid or how much was credited (if that was so), as outlined, statements were not available. Best wishes with your new processes in place.

We are so happy that we chose great beginnings to take care of our girls. Claire and Tayla run the centre extremely well. And are very friendly, supportive, helpful towards our concerns. We are first time parents and its good to have such supportive managers and staff. The centre is very accommodating towards our girls care needs. All the staff members are so compassionate and caring to our little ones. They are so highly experienced. Shout out to Ally and alannah especially! Our girls are so lucky to have you care for them. We would be lost without you and love that you know our girls really well. Thank you for all you do.

We moved to this childcare center from another facility about five months ago, and we couldn't be happier with our decision. From the moment we stepped through the door, we've felt a warm and welcoming atmosphere. The staff members are genuinely fantastic with kids. It’s clear they are passionate about what they do, and our girls have flourished under their care. The center manager has been incredibly helpful, always available to answer questions and provide support. One of the standout features has been how the team assisted with drop-off, which made a significant difference in easing our girls into their new environment. They’ve formed wonderful relationships with both their peers and the staff, and it’s heartwarming to see how excited they are each morning as we walk through the door. Overall, our kids are thriving here—they genuinely enjoy going to childcare, and it gives us great peace of mind knowing they are in such capable and caring hands. Highly recommend this center to other families looking for a nurturing and engaging place for their children.

Great Beginings curlewis is a wonderful centre. It has a warm family energy as you walk in the doors. All the staff care greatly for the children and the centre manager is always walking the floor to help out and connect with the kids. Two new kinder teachers from NZ have been a welcome fresh air to their program. My daughter is learning soo much and has the freedom and support to be herself.