Great Beginnings Curlewis

This is a response to T's review. My daughter went there in 2019. I came to realise I was overcharged; I had to raise this with them because no staff at the center ever realised it. Goodness knows how often the overcharge occurred and to how many parents, so I questioned it for a long time (for 6 months). Then I requested my daughter's immediate withdrawal from the center as no one would help explain how, why, how much, or what dates I was overcharged (after another 6 months of asking, the same useless stressful cycle continued). I was told a credit was applied, but there wasn't much (evidence) to reveal the history/time-line of our service, nor explain the overcharge or how I was credited for it on other daycare days. I don't even know how many times I was overcharged (to this day). I could not access any information. I appreciate they said they would resolve the matter for T. I hope this has been the case. However, my matter never got resolved, and it's six years later. My information miraculously could not be found on the file. And yet, today, 05/02.2025, they sent me a statement (after my daughter not going to the centre for 6 years) with some nonsense and still no viable explanation for why I was overcharged. The audacity to do this after all these years is unheard of. If they are a great center today, and you and your children like it there, please do not authorise direct debit and review all their invoices with a fine comb. Based on T's review, the issue was still happening 2 years ago. Again, my overcharge/s has never been properly resolved. As a result, I no longer do direct debits anywhere. I tried my best to get an explanation for one year, but I gave up. EDIT 20/02/25- Thank you for your public expression of concern. The email sent to your centre remains unresponded. It's a big shame that no one ever provided a full amount of what was overpaid or how much was credited (if that was so), as outlined, statements were not available. Best wishes with your new processes in place.