Goodstart Early Learning Belmont

Had my 2 month old here for a very short time. I realised when I brought him home that they had missed giving him a feed due to staff error. That meant a 2 month old went without eating for 4 hours (he usually would eat every 2 hours). Had a meeting with the director at the time and they explained how they had passed my baby around trying to stop him crying as they couldn't figure out why he was "inconsolable", no one thought to try him with a feed or give me a call. I asked the director why another feed wasn't offered even if they thought he had one recently, to which I got a reply "some parents don't allow kids to be overfed". Really? I never expressed that my baby shouldn't be allowed extra feeds, I even packed extra bottles and formula just in case. There also seemed to be a lot of staff changes and no consistency within the nursery. I have waited a while to write this review as some of the long term staff did seem to be very genuine and caring, however I asked for the incident to be investigated and I have yet to hear back from Goodstart. I was completely heartbroken when I thought of my baby crying out of hunger. What happened was complete negligence. It seems that there was no further investigation done, no repercussions for staff involved and no measures taken to prevent it happening again.

After having a bad experience with a previous Center I was really apprehensive about trusting a new Center with my daughter. All of my worries very quickly disappeared after starting with Goodstart Belmont. The staff are so kind, friendly and caring and I couldn’t be happier with our experience!