Fremantle Early Learning Centre

My daughter had a lovely time here and felt supported by her educators in 2022. However, this year when I enrolled my 2.5 year old son there had been a big staff turnover and it was a hard transition for him. I was starting a new job and drop-offs were very stressful with not enough staff to help him settle and he was crying on pick ups aswell. After getting help from my mum to care for him for just over a month (because she didn't want to do the drop-off either) I asked to unerol him because it wasn't getting any easier. The Director just replied with a "Sure, we will unerol him in the next pay cycle." The next couple of weeks I got lumped with a $1200 bill. After waiting 2 weeks for communication about why this had occurred, calling and emailing with no response the director explained that it was the Child Care Subsidy revoked for the time he was absent. Centrelink informed me that if the child does not attend the daycare the week before unenrolment then all ChildCare Subsidy is revoked for the days absent beforehand. They told me the director would have known this information as she deals with people on the CCS everyday and she could have informed me to just attend one day for me to receive the Subsidy for all the previous days. I didn't feel like she cared or had any understanding for my situation.