First Connections Academy for Kids Edmondson Park

I am writing this review because I feel genuinely devastated and extremely frustrated by my family’s experience at this centre. Over just nine weeks, my 27-month-old child has had six incidents — six times I received a call or report telling me my child was hurt again. As a parent, it’s impossible to describe the stress, fear, and heartbreak that builds each time you’re told your toddler has been injured yet again. What made everything even worse was the centre’s response. Every time I called to ask what happened, I was given the exact same excuse: “kids are fast" from the educator and Director of the Centre. After the third, fourth, fifth incident, hearing that line felt like a slap in the face. Rather than showing concern, responsibility, or any plan to improve supervision, it felt like they were brushing my child’s safety aside as something trivial. But the final incident was the moment my trust completely broke. When I spoke with the room team leader , instead of empathy or understanding, I was met with an attitude that made me feel as though I was the problem — as if I was “overreacting” for simply wanting to know why my child keeps getting hurt. That interaction left me feeling shocked, disrespected, and honestly, deeply upset. No parent should ever be made to feel guilty or unreasonable for caring about their child’s wellbeing. Six incidents in nine weeks is not normal. It is not “kids being fast.” It is a clear sign that something is seriously wrong with the level of supervision and the attitude toward safety — and the dismissive way my concerns were handled only made the situation even more painful. I am posting this review so other parents are aware of what we experienced. My hope is that the centre takes this feedback seriously and commits to actually improving their supervision, communication, and empathy. Because no parent should have to feel the way I did — anxious, unheard, and completely let down by the very people entrusted with their child’s care.