Exploring Hub Early Learning Centre - Glenmore Park

Im sorry I feel the need to share my experience and that it wasnt positive. I witnessed an educator bullying a child, after belittling him directly and indirectly. I witnessed an educator telling 2-3 years old "you're all RUDE, you're JUST RUDE" because they weren't listening to her. Educators seemed like they didn't want to be there. My daughter was in toilet training during her short period at this centre and no one knew if she'd actually used the toilet or not each day.. I witnessed babies and other young children crying without comfort on almost every occasion I attended the centre. Once I emailed to withdraw my daughter the owners daughter telephoned me and was very rude and basically telling me I am wrong that I dont think its the right fit for my daughter, and their penrith centres have long wait lists. I was not informed what measures were taken with the educator I reported to other staff, that management confirmed they were informed of. I have witnessed her entering the centre several times since I pulled my daughter out, not between my report and enrolment cessation though. During the tour I also witnessed a demonstration by an educator to the toddlers, educator didn't seem to have the basic skills or care to lift the object of the demonstration so that all children could observe it, even for a moment. My daughter expressed distress at the centre and outside of the centre during her time enrolled at the centre. Signs of concern I have not seen in her whilst attending other services.