Explorers Early Learning - Croydon

The educators (in-room) staff were consistently fantastic, as were the general facilities - however the management team that came in ~a year ago have been a frustrating disappointment, even when concerns were voiced & feedback given (as far as head office) on multiple occasions. The team within the rooms were wonderful, however it was clear as day that management did next to nothing to support them - and instead apply pressure and unrealistic expectations. It's no wonder that the staff turnover has been so high since this management had come in. Aside from the inconsistency & inadequacy of my childs' care (due to lack of in-room support provided by management), what prompted us to take our child out was the few-too-many occasions where we'd be required to sign forms for inexplicable injuries. Considering the requirement is a 1-to-4 care ratio, it was frustrating to often walk in and see too-few educators surrounded by 6-8 kids. We are very happy at our new care center, with a wealth of educators (bordering on 1-to-2/3 ratio), great facilities, genuinely happy staff and considerably more activities and development opportunities for my child. It's a shame that management is seen as a role that anyone can do.. when in reality that is far from the case.