Expeditions Early Learning Journey Underwood

As a parent, I am extremely disappointed with my experience with Expedition Underwood and with how much the centre appears to have changed over time.<br><br>I have noticed a significant amount of educator turnover, with five educators leaving in under two months. As a parent, that level of change is concerning. I worry about the impact this has on the children. Consistency and familiar relationships are incredibly important in early childhood. When educators are continually changing, staffing is inconsistent and educators are spending a significant amount of time managing challenging behaviours, it is difficult to feel confident that children are receiving the level of engagement, teaching and support they should be.<br><br>The centre promotes itself as providing a child-safe, engaging and educational environment, including bush kindy, excursions, water play and strong community involvement. These are not offered. This does not align with price vs value.<br><br>My biggest concern as a parent is around child safety and behaviour management:<br>1. The two front entry points are constantly open, including the glass gate and front door, left open during busy drop-off and pick-up periods. I find this concerning and it makes me uncomfortable as a parent.<br>2. There have also many instances my child has shared they have been hit, pushed and other aggressive behaviour. I have personally been told that, due to child safety requirements, certain behaviours cannot be addressed and that parents essentially need to accept them. I found this particularly concerning.<br><br>I have also been disappointed by the centre's events and activities this year. Mother's Day and Father's Day felt very limited compared with what I had previously experienced. The sense of community and effort around these occasions does not feel the same as it did previously. Book Week was particularly disappointing for me.<br><br>The organisation of school photographs was another disappointment. Parents were given unclear or half information about the photo days. There was also conflicting information about whether a run sheet would be provided. A number of children subsequently missed their photographs and now require make-up photos (so unorganised and poorly managed). I also recently saw a parent asking about an updated class photograph and being directed to contact the photographer themselves. As a parent, I would expect the centre to be able to provide clear information about an event organised through the centre and to assist families not ask them to contact the provider.<br><br>What makes all of this particularly disappointing is that it doesn't feel like one isolated issue. Expedition Underwood was not always like this, which is perhaps the most disappointing part for me. I am comparing my current experience with what I previously experienced at the centre, and the difference is significant.