Excellent Kids Montessori

Lovely staff. Thank you Ms Lorna, Ms Teresa, Ms Dorcas, Ms Desire, Ms Onasai, Ms Nora, Ms Mary, Ms Jade, Ms Ram, Ms Jackie and Ms Tina and all other staff who contributed to my son's learning and care. The director of the center Ms Saphina, is a happy woman until you express a concern to her. She absolutely has no idea how to resolve a conflict. When I raised a concern and she couldn't resolve it, she started saying she was busy and had other work to do. She also told me that she didn't want her staff to see me and cry every time. Today, she told me that her staff feels unsafe around me . She needs a training in conflict resolution. She could not arrange a meeting with her staff member and discuss and resolve a matter. She never followed this up with me. Today, when I brought this up, she told me that her staff felt unsafe around me. I went upto her staff and asked if she felt unsafe around me . Her staff completely disagreed with that. When I was talking to the staff member, she came and asked her staff if she was safe. She literally put words in her mouth and used her power to make her staff say what she wanted. Ironically, I left my son under the care of this staff everyday who Ms Saphina said has felt unsafe around me. How could the director make a decision of leaving my son under her care. The carer could have harmed my son because she didn't feel safe around me and did not like me. The director, Ms Saphina is totally unprofessional and dismisses your concerns by saying, she is busy and has other work to do. She doesn't even offer to sit and discuss your concerns some other time. She didn't think twice before accusing me because I had some concerns. Enjoy the awesome service provided by beautiful staff members that love what they do, but stay away from the director. She will drag you into accusations and make you feel like you are the terrible person on earth, but still never be remorseful for the wrongdoing. Unfortunately, I had to tell her today that she is a liar! She might terminate care for my son after reading this post because she knows no other way to resolve issues! For her, it's my way or highway 😀